How Text-a-Truck Works

From hazard report to dispatched crew in under 10 seconds.

1

A Driver Spots a Hazard

A driver notices a pothole, debris in the road, or downed sign. They text a short description to their local Text-a-Truck number — while staying safely pulled over, or by voice call if hands-free is a priority.

Example text: "Large pothole corner of Main & 5th, almost lost a tire"
2

AI Parses the Report

Within milliseconds, Azure AI services extract structured data from the message: location (geocoded to coordinates), hazard type (pothole), severity (large), and keywords. No manual data entry required.

Extracted: { location: "Main St & 5th Ave", type: "pothole", severity: "large", confidence: 0.96 }
3

Report Is Validated and Stored

The structured record is validated, assigned a unique incident ID (e.g., TAT-20260224-0042), and stored. The reporter receives an SMS confirmation with their tracking number.

SMS back: "Report received! TAT-20260224-0042 — Pothole at Main & 5th. Crew notified."
4

Right Responder Gets Notified

Based on the location and jurisdiction rules, the responsible road crew, municipality, or fleet dispatcher is alerted via SMS, email, or webhook integration with their existing dispatch system.

Dispatch alert: "New HIGH priority hazard in Zone 3 — Pothole, Main & 5th. Tap to view map."
5

Hazard Is Tracked to Resolution

The crew updates the status as they respond. The dashboard shows live status changes. When resolved, the original reporter optionally receives a closure notification.

Resolution: "TAT-20260224-0042 — Closed. Crew repaired pothole at 14:32. Thank you for reporting!"

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